FAQ'sGot Questions? We've Got Answers
Have Questions About Our Products? We’ve Got Answers
Where do you ship to and what are rates?
We ship to anywhere in Canada, the United States and Internationally. Flat rate fees for Canada are $9.95. Flat rate fees for the United States are $14.95 . For international shipping, please contact us at firstname.lastname@example.org for rate. For more information go to our ‘Shipping’ page.
What is transit time for shipments?
Shipments to Canada take 2-7 days (dependent on location). Shipments to US take 3-10 days (dependent on location). International shipment times vary. For more information go to our ‘Shipping’ page.
What is your refund or exchange policy?
Products may be exchanged or refunded within 15 days from purchase. All products returned must be in their original packaging with their original tags still attached and not damaged in any way. Note: Due to the nature Our Teething Jewellery and for hygenic reasons our Teething Jewellery can not be returned.
Do you charge tax?
All purchases are subject to a 13% sales tax.
Do you gift wrap?
Absolutely! We’d be happy to gift wrap your purchase. We try to keep the fee for this as low as possible. You purchase can be gift wrapped for $4.50. This includes a gift card with your inscription. Gifts can also be mailed directly to recipient.
Why are your products made from silicone?
We use 100% food grade silicone for many reasons. Silicone is a very durable, tensile material that can withstand the chewing and grabbing of babies. It is odourless and tasteless. Also, unlike other materials, silicone is non porous so it does not harbour or support the growth of bacteria or mold. Silicone is easily washed with warm soap and water.